Book A Strategy Call

Privacy Policy

Your privacy is important to us

This statement outlines North Consulting Pty Ltd’s policy on how we collect personal information and how we maintain, use, store and disclose the personal information we hold and reflects our commitment to you. It applies to all operations within North Consulting Pty Ltd, including visitors to our website.

It is the policy of North Consulting Pty Ltd to respect the confidentiality of information and the privacy of individuals. We are bound by the Australian Privacy Principles (APP) contained in the Privacy Act 1988 (as amended) in Australia; and by the Information Privacy Principles (IPP) contained in the Privacy Act 1993 in New Zealand.

North Consulting Pty Ltd.’s Privacy Policy will be reviewed from time to time to take into account new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment. Any information we hold will be governed by the most current North Consulting Pty Ltd Privacy Policy.

Anonymity

North Consulting Pty Ltd will not disclose the name and contact details of an individual except where this has been previously approved by the individual, and this will only occur in confidence for legitimate business purposes related to our consulting services. You can request anonymity at any time, or choose a pseudonym. Any market insight that is shared as a result of the information provided by individuals or companies (in whitepapers, blogs, marketing documents, case studies, etc.) is done anonymously and in the aggregate and in no way discloses the personal information of individuals or companies.

Type of personal information collected and held by North Consulting Pty Ltd

North Consulting Pty Ltd will only collect and disclose information that is reasonably necessary and directly related to providing our services. This would typically involve (but not be limited to):

  • Contact details (name, email, phone number, business address)
  • Company information and role/position
  • Business requirements and objectives
  • Technical specifications and system information relevant to AI implementation
  • Meeting recordings and consultation notes (with consent)
  • Billing and payment information
  • Communications and correspondence

For employees or subcontractors this would also include bank details, superannuation and tax information.

Information would typically be collected via our website contact forms, direct communication, consultation sessions, or business networking platforms like LinkedIn. By providing this information either directly to North Consulting Pty Ltd or via our website, you consent to its appropriate use for the purposes outlined in this policy. North Consulting Pty Ltd only collects such information by lawful and fair means.

Sensitive Information

Sensitive information is a special category of personal information. In the context of our consulting services, this may include confidential business strategies, proprietary data, trade secrets, or technical specifications. Sensitive information can, in most cases, only be disclosed with your explicit consent and will be handled with the highest level of confidentiality.

Unsolicited personal information

Should North Consulting Pty Ltd receive unsolicited information regarding an individual, then within 14 days of receiving the information, North Consulting Pty Ltd will review this and if the materials could not have been normally made available through everyday means of solicitation or the means of collection detailed above, the materials would be destroyed and / or de-identified.

Notification of the collection of personal information

Where it is not apparent, North Consulting Pty Ltd will inform an individual regarding the collection of any information and its intended use.

Dealing with personal information

North Consulting Pty Ltd will not disclose personal information for secondary purpose (i.e. non consulting related), without first gaining an individual’s consent and outlining the use for which it is to be disclosed.

Written notice of use or disclosure

Should North Consulting Pty Ltd disclose information as per the above, then it would make a written note of such disclosure.

Collection

We may collect personal information about you when:

  • You complete one of our contact forms or inquiry forms

  • You engage with our consulting services

  • You attend our workshops, webinars, or training sessions

  • You subscribe to our newsletters or marketing materials

  • You participate in surveys or feedback sessions

  • You provide us with business requirements or technical specifications

  • You communicate with us via email, phone, or other channels

  • You visit our website and interact with our content

  • We receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved

We gather information about all of our website users collectively, such as what pages users visit most frequently and what content users access the most. We only user such data anonymously and in the aggregate. This information helps  us determine what is most beneficial for our users, and how we can continually create a better overall website experience for you.

Your personal information collected by North Consulting Pty Ltd online

In some instances we may need specific information about you, such as name, company, email address, telephone number, and business requirements. We will collect this information if you inquire about our services, request a consultation, or sign up for our resources via our website. We may also ask you for other information such as your implementation goals and business challenges in order to provide you with the best possible consulting service and experience.

Purposes and use for which we collect personal information

Your personal information may be used in connection with:

  • Providing consulting services
  • Developing customised strategies and recommendations
  • Conducting business analysis and market research
  • Scheduling and conducting consultations and meetings
  • Informing you of relevant services, industry insights, or events
  • Creating case studies and thought leadership content (anonymised)
  • Billing and payment processing
  • Our management and resolution of any complaint, inquiry or investigation
  • Research, development, business systems, consulting, and other business purposes to assist us in providing our services
  • Our direct marketing to you (with appropriate opt-out options)

If you do not provide us with the information we seek:

  • We may be limited in our ability to provide comprehensive consulting services
  • We may be unable to customise our recommendations to your specific needs
  • We may not be able to deliver the full value of our expertise

Disclosures

We may disclose your personal information for the purposes for which it is primarily held or for a related secondary purpose. In some cases we may only disclose information with your consent. We may disclose your personal information where we are under a legal duty to do so.

Your personal information may be disclosed to:

  • Trusted third-party service providers who assist in delivering our services
  • Technology partners and AI platform vendors (with your consent)
  • North Consulting Pty Ltd employees and consultants involved in your project
  • Professional advisors and industry experts (with anonymisation where appropriate)
  • Our insurers
  • Any person with a lawful entitlement to obtain the information

We do not disclose information about your individual visits to the North Consulting Pty Ltd website or specific business details without your consent.

Direct Marketing

North Consulting Pty Ltd will not disclose information for the purposes of direct marketing, except where:

  • North Consulting Pty Ltd has collected the information and the individual would reasonably expect North Consulting Pty Ltd to use or disclose the information for that purpose; or
  • The individual has not opted out of the use of the information, with this option clearly provided on all direct marketing materials

Disclosure of material to overseas or cross border parties

North Consulting Pty Ltd will not disclose materials to an overseas entity except where this is necessary for the provision of our consulting services (such as when working with international AI platforms or vendors), or we have gained your prior approval.

Management of personal information

North Consulting Pty Ltd trains its employees to respect the confidentiality of customer information and the privacy of individuals. North Consulting Pty Ltd regards breaches of your privacy very seriously and any breach will result in disciplinary action being taken, dependent upon severity.

How we store and protect personal information

Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure. We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.

How we keep personal information up to date

North Consulting Pty Ltd endeavours to ensure that the personal information it holds is accurate and up to date. We realise that information changes frequently with changes in business circumstances, contact details, and organizational structure. Please advise us when your details change and we will update our records accordingly.

Access

Subject to some exceptions that are set out in the National Privacy Principles you can gain access to the personal information that we hold about you. We do refuse access if it would interfere with the privacy rights of other persons or if it breaches any confidentiality that attaches to that information. Subject to providing suitable identification and proof of identity, North Consulting Pty Ltd will not unreasonably withhold the supply candidates or clients with information, free of charge, in accordance with Clause 12.3 of the APP act. The information will be provided via email within 10 working days of a request being made to the privacy officer.

Correction of personal information

North Consulting Pty Ltd consultants may contact clients from time to time to ensure our information is always up to date and correct. We also encourage individuals to contact us when their information and business needs change. Should we be unable to contact an individual or they do not respond, their personal information is securely archived.

Enquiries and complaints

If you have an enquiry or complaint regarding the use of your personal information, please contact our Privacy Officer via info@northconsulting.com.au. We will then investigate your complaint as quickly as practicable and respond within a reasonable time from the date of receipt. If our response is not considered to be acceptable, it can be referred to the Australian Information (Privacy) Commissioner (see www.oaic.gov.au).

 

 

This privacy policy is effective as of 24/09/2025 and may be updated from time to time. Please check our website for the most current version.